Ready-to-go consulting
You never get a second chance to make a good first impression
It’s the critical moment: that first tangible interaction where a student prospect reaches out to enquire about your institution. How well you respond and manage enquiries can make a significant difference to your conversion rate. Yet truly understanding your performance in the context of the market has always been hard. Until now.
The Enquiry Experience Tracker (EET) is a global syndicated research program that delivers an objective assessment of how well you’re doing. It’s fr
Our scoring model, developed in partnership with UniQuest, measures a range of different data points to provide a holistic evaluation of the enquiry experience.
In your personalised report, you’ll be assessed against 51 criteria, including findability, responsiveness, clarity, personalisation and
Admissions appraisal and success plan
A unique framework that holistically assesses every aspect of agent management.
Agent management appraisal and success plan
A global ‘heat map’ that gives you an accurate, scientific view of how your education agents worldwide.
International operations appraisal and success plan
A global syndicated research program that delivers an objective assessment of how well you resp.
Price Oracle
Training workshops specifically designed to help recruitment and conversion teams to gain insights, .
RIO
Training workshops specifically designed to help recruitment and conversion teams to gain insights, .
Insights
Rare, but real: the mistakes putting students off at enquiry stage
With our 2026 Enquiry Experience Tracker results almost out, we reveal the six uncommon but costly behaviours that are worth stamping out.
Now available: The 2025 Enquiry Experience Tracker Global Report
Discover insights from this year's international student mystery shopping and the global and regional benchmarks.