Privacy Statement

Edified Pty Ltd

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Introduction

This statement includes:

our collection statement, explaining aspects of our collection and use of personal information
our privacy policy, further explaining how we manage personal information.

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‍COLLECTION STATEMENT

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‍Who we are

Edified Pty Ltd ACN 623 295 956 (‘Edified’) of 820 Lygon Street, Carlton North, VIC 3054

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Our contact details‍

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‍Collection from third party sources

We may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you, and it is available from:

publicly available sources like phone books
other companies in our group that you may have dealt with
third parties like our business partners, and your authorised representative/s
student recruitment agents
universities and other educational institutions
students
our websites and how you use them
our apps and how you use them
various parties listed under Disclosing personal information in our Privacy Policy.

Collection under law

We may be required to collect personal information where required by law

Why we collect and hold personal information

We collect and hold personal information because:

we may need to use it to operate our business and allow the operation of our app and service
we may need to provide it to other parties in connection with our business
we may need it to comply with the law;

The uses and disclosures we may make of personal information are detailed in our Privacy Policy.

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‍Unavailability of personal information

If we cannot collect the information we need about you, we may not be able to supply the service we offer.

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Disclosing personal information

We may disclose personal information as reasonably required to students, universities and other educational institutions, student recruitment agents, contractors and suppliers who provide goods and services that we use to operate our business and provide products and support to you, and to other parties detailed in our Privacy Policy.

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Access and correction

Our privacy policy contains information about how the you can access and seek correction of the personal information about you that we hold.

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‍Complaints

Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.

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PRIVACY POLICY

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‍Personal information

This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form.

Kinds of personal information we collect and hold

Broadly, we may collect and hold:

personal details like name, age, and gender
contact details like physical, postal, and email addresses and phone numbers
other details relating to special situations like specific study information where you choose to provide us with that information.

In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you, we may not be able to supply the service you want.

Collecting personal information

Unless it is not reasonable or practicable to do so, and in other cases allowed by law, we will collect personal information about you directly from you (eg when you contact us by phone or online).

In other cases, we may collect personal information about you from:

publicly available sources like phone books
other companies in our group that you may have dealt with
third parties like our business partners, and your authorised representative/s
student recruitment agents
universities and other educational institutions
students
our websites and how you use them
our apps and how you use them
various parties listed under Disclosing personal information in our Privacy Policy.

Holding personal information

We hold personal information in hard and/or soft copy at our offices and in other facilities that we own or license from third parties, like data centres. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration.

Why we collect and hold personal information

We collect and hold personal information because:

we may need to use it to operate our business and allow the operation of our app and service
we may need to provide it to other parties in connection with our business
we may need it to comply with the law.

Using personal information

We may use personal information:

to identify you
to prevent fraud
to supply products (including goods and/or services) to you
to give you information about us and our products, and product offers or those of student recruitment agents, universities and other educational institutions
to improve our products, our marketing and our website
to answer your enquiries
to give you customer support and service
to better understand your needs and respond to them
to charge and bill you for services you use
to collect payment from you
to disclose it to student recruitment agents, universities and other educational institutions
for other purposes related to the operation of our business.

Disclosing personal information

We may disclose personal information as reasonably required:

to contractors and suppliers who supply or support us in:
~~market research
~~sales and marketing
~~identity and fraud checking
~~credit management
~~help desk and enquiries
~~support and complaint management
~~communications and mailing
~~billing, debt recovery and credit management
~~corporate strategy
~~legal and regulatory advice and compliance
~~accounting and financial planning
~~risk management
~~otherwise providing goods and services that we use to operate our business and provide products and support to you

to your authorised representative/s
if you ask us to do so including through the use of services
to members of our corporate group
to our business partners, student recruitment agents, universities and educational institutions
to organisations that provide credit or finance to us
to persons who invest in or acquire all or part of our business or company, or are considering doing so.

Accessing and correcting personal information

Please contact us for these purposes using the details in Contacting us below. We shall process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request but a reasonable administrative charge, on a cost recovery basis, may be payable before we agree to provide access.

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Complaints

If you wish to complain about a breach of the Australian Privacy Principles, please contact us using the details in Contacting us below.

We shall:

acknowledge your complaint within a reasonable time
give you an estimated first response time
allocate your complaint to a suitably senior staff member
process and respond to your complaint as soon as we reasonably can.

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Contacting us

Questions, requests and complaints regarding our Privacy Statement or our compliance with privacy laws should be directed to us by telephone on +61 4 389 00244 or email to mark@edified.com.au.

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