Communications Audit
Confirm precisely how well you’re connecting
Having the right communications at the right time so your prospective students feel supported, engaged and connected throughout their journey is critical for success in converting them.
Poor communications, on the other hand, can cost you enrolments. So how do your communications stack up?
Are you still boasting about your ‘world-class facilities’? Does your offer letter sound like a lawyer wrote it? Is your website missing a clear sales journey?
Edified's Communications Audit can help you learn exactly how well you’re performing, with a comprehensive and in-depth review of your communications. It’s like a critical health check, which assesses your emails, website, social media, phone calls, system notifications and all the other component parts of your prospective student communications.
We give you a scorecard that tells you, at a glance, where things are working and where there’s room for improvement. We’ll also provide you with a detailed set of actions for improving every touchpoint. We can even redo or rewrite your emails if you don’t have time.
We can assess each asset against your objectives, your markets and your brand guidelines. And we can also assess them against your peers and competitors’.
Communications that are clear, compelling, timely, differentiated and consistent inspire students to convert. Knowing where you stand is the vital first step in a well-thought-out plan of attack.
Key benefits
Ensure you’re meeting student information needs across their journey
Easy-to-interpret (and share) scorecard format
Best practice examples help you see what’s possible
Student review provides an invaluable user perspective
Methodology
1
Kick-off
Project kick-off and confirmation of deliverables
2
Review
Review of communications and touch points
3
Check-in
Mid-project check-in
4
Assessment
Assessment and report writing
5
Peer review
Peer review of the report
6
Draft report
Draft report for client review
7
Report delivery
Final report delivered
8
Presentation
Presentation to stakeholders
Deliverables
An audit of your major communication touchpoints
A star rating of your 5 major communication channels
Visual guides to best practice improvements
A summary of insights from
the audit
Benchmarking with competitors
Student review
A set of achievable recommendations to improve your results
A 1 hour presentation of
the report
The final report and write-up was the most useful I’ve received in 12 years of working with multiple consultancies.
These guys are best in class right now. Clear comms, frequent updates, cultural sensitivity. They’re the bee’s knees in education consultancy.
The Edified team are just a delight to work with: flexible, knowledgeable and deliver great outputs.
Insights
Request a proposal for our Communications Audit
Complete the form with your details and we'll be in touch to share a quote.