Agent Management Appraisal

Agent relationships often evolve organically over years. So managing and optimising performance isn’t easy. We can bring a world’s best practice methodology to the way you manage your agents, so you can significantly improve your recruitment results and your processes, and reduce your risk.

At Edified, we’ve developed a unique framework that holistically assesses every aspect of agent management – covering the entire lifecycle from agent selection and appointment through to termination.

Our Agent Management Appraisal can map your current systems and processes against best practice, using a scorecard system to rate 20 critical success areas. You can see where your strengths and weaknesses are at a glance. It’s all part of our focus on giving you constructive advice you can quickly put into practice.

In the UK, performance is mapped to the Agent Quality Framework (AQF) pledge, which gives you confidence that your operations are in line with your pledge commitments.

There’s a lot to get right: training, compliance, contracting and commissions, and not forgetting onboarding, monitoring, incentives and marketing. And of course, the most important thing: ensuring your global agent network actively and accurately promotes your courses.

We’ll assess everything that makes a difference, even things you may not have considered reviewing, such as performance management, incentives, training and agent aggregators.

Our report to you will be unambiguous, decisive and easy to use; and based on extensive investigation and analysis, including lengthy agent, student and stakeholder interviews, so you can have complete confidence in the way forward.